TERMS OF SERVICE

Welcome to www.clawfluteboard.com. This website is operated by the brand clawfluteboard. Throughout this document, the terms “we”, “us”, and “our” refer to the brand clawfluteboard. By accessing our website or purchasing products from us, you agree to be legally bound by the following Terms of Service. Please read them carefully before proceeding. If you do not agree to these terms, you must not access the website or use our services.

1. Scope of Operations
   These Terms of Service govern your use of our website and all purchases made through it. Our primary commercial activity involves the sale of corrugated scratching boards for cats to customers located across Europe and the United States. For any inquiries, assistance, or support, you may reach our team at: corrugated@clawfluteboard.com. Our support team aims to address all email inquiries within 24 hours.
2. Order Fulfilment and Delivery Policy
   We collaborate with reputable international carriers, including the Priority services of DHL, FedEx, and UPS, to ensure efficient handling of your orders.

Processing Timeline: Orders typically require 1 to 2 working days for warehouse preparation, packing, and dispatch handling following successful payment confirmation.

Transit Timeline: Standard transit to European and United States destinations takes approximately 4 to 9 working days from the date of dispatch.

Automated Tracking: To keep you informed, our system automatically transmits tracking update emails to the address provided at checkout during critical milestones, including initial dispatch, arrival at carrier sorting hubs, and local delivery assignment.

Delayed Shipments: Should a delivery exceed the standard transit window, we will immediately initiate a formal investigation with the respective carrier. Based on the findings and the specific circumstances of the transit status, we will provide either a full refund or a complimentary replacement shipment.

3. Transfer of Risk and Title
   In strict compliance with the European Consumer Rights Directive and applicable domestic consumer laws, the risk of loss or damage to the items remains our responsibility during transit. The legal title, ownership, and risk of damage or loss transfer to you only when you (or a third party designated by you, other than the logistics carrier) take physical possession of the physical goods.
4. Statutory Right of Withdrawal and Defective Item Policy
   We fully uphold the statutory consumer rights established within our target markets:

14-Day Right of Withdrawal: Customers residing within the European Union and applicable jurisdictions possess a statutory right to withdraw from the purchase contract within 14 days of taking physical possession of the goods, without providing any justification. To exercise this right, you must submit an explicit declaration to us via email at corrugated@clawfluteboard.com within this 14-day period.

Damaged or Defective Items: If a product arrives damaged or presents manufacturing defects, please contact our support team via email. You are not required to return the damaged item to us. Simply provide clear photographic evidence demonstrating the issue. Upon verification, we will issue a full refund or arrange a replacement shipment at no additional cost.

5. Product Details and Pricing
   All prices, item descriptions, and availability listed on this website are subject to modification. While we make every effort to maintain accurate data, in the event of an obvious typographical or system error regarding pricing or inventory status, we reserve the right to cancel the affected order and issue a complete refund after notifying you.
6. Payment Terms
   We accept major credit cards and debit cards for purchases. All financial transactions are executed through encrypted communication channels to maintain the security of your data during transmission. Orders will only be processed and dispatched once authorization is granted by your card issuer or financial institution.
7. Limitation of Liability
   To the maximum extent permitted by applicable law, the brand clawfluteboard and its associates shall not be liable for any indirect, incidental, special, or consequential damages (including, but not limited to, loss of revenue, business interruption, or loss of data) arising out of or connected with the use of this website or the purchase of our products. Our total aggregate liability for any claim connected to a transaction shall not exceed the amount actually paid by you for the specific item in question.
8. Updates to Terms
   We reserve the right to update, amend, or replace any part of these Terms of Service by posting the revised text directly on our website. It remains your responsibility to check this page periodically for updates. Your continued use of the website following the publication of changes constitutes acceptance of those revisions.
9. Governing Law and Jurisdiction
   These Terms of Service shall be governed by, and construed in accordance with, the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the jurisdiction of the courts of the United Kingdom. This choice of law does not deprive consumers residing in Europe or the United States of the mandatory protection offered by the statutory consumer laws of their country of residence.