SHIPPING INFO

1. Shipping Destinations and Partners
clawfluteboard offers shipping services to customers located within Europe and the United States. To provide reliable transit, we collaborate with reputable international carriage services, including Priority services from DHL, FedEx, and UPS.

2. Dispatch Location
All orders are prepared and dispatched from our facility located at:
Unit 12, Riverside Business Centre, Bridge Street, Bolton, England, BL1 2AQ.

3. Order Processing and Delivery Timeframes
Order processing is typically completed within 1 to 2 business days following order confirmation. Upon dispatch, the standard transit timeframe for shipments to Europe and the United States is between 4 and 9 business days.

4. Order Tracking and Notifications
To keep you informed throughout the transit process, automated notifications are sent to the email address provided during the checkout process. These notifications are issued at critical transit milestones, including:

• Upon order dispatch from our facility;
• Upon arrival at local sorting hubs;
• When the shipment is assigned for local delivery.

5. Delayed or Undelivered Shipments
In the event that a shipment does not arrive within the stated 9 business days timeframe, clawfluteboard will immediately initiate a formal inquiry with the designated carrier to locate the consignment. Following the outcome of the carrier’s investigation, we will resolve the matter by either arranging a full refund of the purchase price or initiating a replacement shipment, determined in accordance with the specific circumstances of the transit delay.

6. Customer Responsibilities and Custom Duties
Customers are responsible for providing accurate and complete delivery details at checkout. For shipments delivered outside the United Kingdom, any local import duties, taxes, or customs clearance fees applicable under European or United States regulations are the responsibility of the recipient.

7. Contact Information
For any inquiries regarding shipments or tracking, please contact our support team at:
Email: corrugated@clawfluteboard.com