REFUND & RETURNS

Welcome to clawfluteboard. This Refund and Return Policy outlines the terms and conditions for returns, refunds, and replacements for purchases made on www.clawfluteboard.com. Our policies are structured to align with United Kingdom, European Union, and United States consumer regulations, providing a structured and reliable resolution process.

1. Right of Withdrawal (UK & European Union Customers)
   In accordance with UK and EU consumer protection regulations, customers residing in the United Kingdom and the European Union possess the legal right to withdraw from their purchase within 14 days without providing a specific reason.

Timeframe: The withdrawal period expires 14 days from the date on which you, or a designated third party (other than the carrier), takes physical possession of the product.

Notification: To exercise this right, you must notify us of your clear decision via email at corrugated@clawfluteboard.com.

Effects of Withdrawal: Upon valid notification of withdrawal, we will reimburse the payments received from you for the items, excluding supplementary costs arising if you selected a non-standard delivery method.

2. Damaged, Defective, or Incorrect Items
   We apply high standards to the quality of our items. If your order arrives damaged, defective, or does not match your order details, please notify us to resolve the issue.

Procedure: Contact our support team via email at corrugated@clawfluteboard.com within 14 days of delivery.

Documentation: Please provide clear photographic evidence showing the damage or defect.

Resolution: Once the photographic evidence is reviewed and verified, we will process a full refund or arrange a replacement shipment. There is no requirement to ship the damaged item back to us.

3. Shipping, Tracking, and Non-Delivery
   We partner with reliable priority transport networks, including DHL Priority, FedEx Priority, and UPS Priority, to manage transit to Europe and the United States.

Automated Milestone Notifications: To maintain clear transparency, automated tracking updates are dispatched to the email address provided at checkout during critical transit stages: when the order is shipped, when it arrives at the regional hub, and when it is out for local delivery.

Transit Extended Beyond Standard Timeframes: If a shipment does not arrive within the estimated delivery window, we will initiate a formal trace and investigation with the designated carrier.

Investigation Outcomes: Following the official assessment by the carrier, if the package is verified as lost or stuck in transit, we will provide either a complete refund of the purchase price or issue a duplicate shipment, according to your preference.

4. Return Process and Address
   For voluntary returns under the 14-day Right of Withdrawal:Unit 12, Riverside Business Centre, Bridge Street, Bolton, England, BL1 2AQ

Authorization: Customers must contact corrugated@clawfluteboard.com prior to dispatching any items. Our team will provide the appropriate return address instructions and authorization details.

Item Condition: Returned products must be unused, unaltered, and kept in their original packaging.

Return Shipping Costs: The customer is responsible for the direct cost of shipping the items back for voluntary returns. We recommend utilizing a trackable shipping service to ensure delivery confirmation.

5. Refunds and Approved Payment Methods
   Approved refunds (resulting from a concluded carrier investigation, verified item damage, or an authorized voluntary return) are issued back to the original payment method utilized during the initial transaction.

Accepted Payment Methods: We process transactions through major card networks and digital wallets, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and recognized digital wallets.

Processing Timelines: Once an internal approval is completed, the refund is initiated immediately. The arrival of funds typically depends on your financial institution and is generally visible within 48 to 72 hours.

6. Corporate Contact Information
   For questions, return requests, or general support, please reach out directly to our team:

Brand Name: clawfluteboard

Website: www.clawfluteboard.com

Contact Email: corrugated@clawfluteboard.com

Registered Address: Unit 12, Riverside Business Centre, Bridge Street, Bolton, England, BL1 2AQ